Recently, the Raoping County Government Service Center welcomed a special “new employee”—the “Raoxiao Zhi” AI guidance robot officially started its duties. The robot “Raoxiao Zhi” relies on cutting-edge artificial intelligence and large language model technology, deeply integrating vast amounts of government information to achieve intelligent analysis, providing a new service reception model for the government service center, becoming a considerate assistant for enterprises and the public.
In recent years, artificial intelligence has gained significant attention and has been a focal point for the public. In response to the new wave of technological revolution, the Raoping County Bureau of Government and Data, in collaboration with a mobile company, leverages the AI technology advantages of the mobile company to deeply empower government services with AI, accelerating the digital and intelligent transformation of government services, aiming to provide more efficient, convenient, and high-quality services for the public and enterprises, creating a new starting point for AI government services in Raoping, further promoting the business environment to new heights.
Mobile reception, service guidance “zero barriers”
Upon entering the Raoping County Government Service Center, the “Raoxiao Zhi” robot is the first to greet the public, taking over from the human guidance desk to provide services, thus establishing an efficient model of “machine intelligence guidance + human professional reception.” It is equipped with an advanced AI system that can accurately recognize its environment, automatically avoid obstacles, and will not “get lost” or “collide,” saving the public waiting and consultation time, diverting business inquiries and guidance, and bringing a new technological service experience to the vast enterprises and the public. When the public steps into the government service center, “Raoxiao Zhi” can sense it, immediately switch to reception mode to actively welcome guests, and when the public needs “Raoxiao Zhi” to guide them to the corresponding window or area, it always responds quickly, accurately leading the way, becoming the “navigator” of the government service center.
Intelligent Q&A, business consultation “all-inclusive”
The AI guidance robot deeply integrates artificial intelligence, voice recognition, natural language processing, and multi-sensor fusion technology, possessing the intelligent service capability of “listening, speaking, and understanding.” It can accurately identify public needs through voice interaction, providing business consultation, window guidance, and other considerate services. The public only needs to softly call “Raoxiao Zhi,” to trigger the human-machine dialogue mode, quickly obtaining precise guidance on business processes, required materials, and processing channels. By continuously feeding data to the robot and training it, “Raoxiao Zhi” acts like a knowledgeable “encyclopedia,” possessing a powerful knowledge base that covers various government service guidelines, enterprise benefit policies, and other information, providing precise policy interpretations. With just a simple question, the robot can quickly retrieve information from the knowledge base and provide clear guidance, allowing the public to enjoy a new experience of digital services.
Data-driven, a new ecology of “smart governance”
The robot is not only a frontline service provider but also an AI government assistant that is always on duty and never tires. The “Raoxiao Zhi”‘s “brain” not only has its own knowledge reserve but can also utilize “DeepSeek” to deeply mine policy texts, timely updating its knowledge graph with the latest policy documents. At the same time, the robot has a cloud-based big data backend, recording high-frequency questions, business processing situations, voice interaction content, and other data, assisting management departments in precisely optimizing processes and adjusting resource allocation, allowing the informatization construction to achieve a qualitative leap from traditional “tool empowerment” to “intelligent processing,” creating a new model of government services that accurately identifies needs, proactively plans services, and processes everything intelligently.
The introduction of the AI guidance robot in government services is not to replace human services but to achieve a dual enhancement of efficiency and experience through human-machine collaboration, vividly embodying the service concept of “people-oriented” through digital means. In the next step, the county’s Bureau of Government and Data will continue to expand AI application scenarios in collaboration with the mobile company, making services simpler and more heartfelt!
Edited by the “Raoping Release” editorial team
Editors: Yu Yanlin, Liu Yuxun, Xu Yilin
Chief Editors: Zheng Xin, Huang Guoxin
Review Editor: Lin Xiaobin
Source: County Bureau of Data
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