Portugal’s iconic payment network——Multibanco ATM system, on the occasion of its 40th anniversary, is once again at the forefront of technology. According to reports, this nationwide ATM network, driven by SIBS, will introduce AI voice services, allowing users to hear AI-generated voice guidance when they press the number “5” on the ATM, making operations more user-friendly, convenient, and modern. .
Looking back on this legendary journey:Multibanco system was launched on September 2, 1985 in Lisbon and Porto, initially deploying only 9–12 machines, with basic functions limited to cash withdrawal, balance inquiry, and PIN change. Today, this network has expanded to approximately 13,000 devices covering the entire country and major islands, supporting over 90 different functions, including bill payments, transfers, recharges, and mobile services.
In 2024, the Multibanco network processed over 693 million transactions, with more than 55% being non-cash, non-face-to-face digital transactions, such as online payments, government service payments, and mobile recharges, fully reflecting the strong reliance of the Portuguese on an efficient and secure digital lifestyle. .
The introduction of AI voice services is not only a small celebration of 40 years of achievements but also symbolizes Portugal’s continued embrace of technological innovation, focusing on user experience and service added value.Multibanco is no longer just an ATM; it is a bridge between the physical and digital, the traditional and the future.
For investors and migrants, this AI-driven intelligent service reflects the dual enhancement of social development and convenience in Portugal. Whether in banking services, public services, or daily payment scenarios, one can see how technology is genuinely integrated into urban life. This continuous innovation and improvement in quality of life undoubtedly enhance the overall competitiveness of the country, making Portugal more attractive.
In summary, from the initial simple devices in 1985 to today’s intelligent network spread across the country, and to “press 5 to hear AI,” the evolution of Multibanco is a microcosm of Portugal’s commitment to innovation and convenience. Such a national-level infrastructure upgrade not only provides warm and thoughtful services but also reflects future trends, sending a strong signal of “modernization, intelligence, and livability” to potential investors and migrants.
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