Cigna’s Experience and Lessons Learned in Improving Customer Experience with AI Chatbots

Cigna's Experience and Lessons Learned in Improving Customer Experience with AI Chatbots

Click the blue text above to select “Set as Favorite“ Key information delivered on D1 time! Cigna, a health insurance company, is attempting to improve customer experience by connecting clients with AI chatbots, but analysis shows that GenAI can make mistakes. Cigna is adding features to its myCigna member portal, with at least one reform … Read more

Top Ten Edge AI Chips

Today, artificial intelligence is permeating almost all edge and embedded markets, creating devices with more powerful performance and richer functionalities, ranging from predictive maintenance in industrial machines to voice activation in household appliances, and supporting more complex computer vision applications and autonomous machines. Generative Artificial Intelligence(GenAI) is also rising in edge devices, enabling these devices … Read more

Opportunities and Challenges of Edge Deployment of GenAI: NPU as the Key to Breakthrough

Opportunities and Challenges of Edge Deployment of GenAI: NPU as the Key to Breakthrough

In the past decade, artificial intelligence (AI) and machine learning (ML) have undergone significant transformations—convolutional neural networks (CNNs) and recurrent neural networks (RNNs) are transitioning to Transformers and generative artificial intelligence (GenAI). This transformation is driven by the industry’s urgent demand for models that are efficient, accurate, context-aware, and capable of handling complex tasks.Initially, AI … Read more

How AI Agents Are Disrupting Traditional Automation

How AI Agents Are Disrupting Traditional Automation

In November last year, OpenAI released the initial form of AI Agent products, GPTs, showcasing the application prospects of intelligent agents. Google and Amazon have also ventured into this field. Bill Gates believes that AI Agents represent the future of AI and predicts that soon, everyone will have their own dedicated AI assistant. To better … Read more