Cigna’s Experience and Lessons Learned in Improving Customer Experience with AI Chatbots
Click the blue text above to select “Set as Favorite“ Key information delivered on D1 time! Cigna, a health insurance company, is attempting to improve customer experience by connecting clients with AI chatbots, but analysis shows that GenAI can make mistakes. Cigna is adding features to its myCigna member portal, with at least one reform … Read more