health insurance

Can You Buy Commercial Health Insurance in China?

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In our previous article, we discussed why many foreigners choose to buy commercial health insurance even when they are already covered by social insurance. In the previous article, we mentioned: why many foreigners choose to purchase additional commercial health insurance even if they are already enrolled in social insurance. The reason is simple — Without … Read more

Cigna’s Experience and Lessons Learned in Improving Customer Experience with AI Chatbots

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Cigna's Experience and Lessons Learned in Improving Customer Experience with AI Chatbots

Click the blue text above to select “Set as Favorite“ Key information delivered on D1 time! Cigna, a health insurance company, is attempting to improve customer experience by connecting clients with AI chatbots, but analysis shows that GenAI can make mistakes. Cigna is adding features to its myCigna member portal, with at least one reform … Read more