Project Background
In the context of rapid social development, key departments such as government, public security, electricity, and fire protection are facing increasingly complex public safety challenges and emergency response demands. With the acceleration of urbanization and the increase in population density, efficient and precise emergency command and dispatch capabilities have become an indispensable part of ensuring social stability and the safety of people’s lives and property.
In response, Shenou Communication actively supports the national call to strengthen the emergency management system and capacity building, developing and launching an emergency command and dispatch system aimed at users in government, public security, electricity, and fire protection. This system aims to integrate advanced communication technology, information technology, and intelligent analysis technology to build a comprehensive management platform that combines daily administrative operations with emergency event handling.
Solution Topology
Network Description
The system mainly consists of a dispatch control center, wireless communication applications, and emergency satellite communication. It supports business expansion with systems such as smart telephones, conference dispatch, recording systems, and backend management, backed by a disaster recovery system, forming a large-scale integrated call dispatch platform. The dispatch center is the core of the system, completing functions such as call transfer, incoming call queuing, call prompts, priority answering, conference calls, agent sign-in and sign-out, call recording, and routing backup.
Related Products
SOC8000 Dispatch Machine▼
Touch Screen Dispatch Console▼
System Features
1. Module Sharing:The dispatch system platform is built modularly, allowing each functional module to exist independently. Users can select and use them based on grouping and permissions as needed.
2. Business Integration:The system integrates IP dispatch communication, unified communication, call center, conferencing, fax, video, and other applications into the dispatch system platform, fulfilling a series of communication needs such as telephone, fax, SMS, email, video, broadcasting, conference, emergency command dispatch, and office automation, integrating both wired and wireless communication systems, and supporting fixed telephones, satellite phones, and mobile dispatch terminals.
About Nanjing Shenou
Nanjing Shenou Communication Equipment Co., Ltd. is located in the Nanjing Nanda Science Park Smart Park, specializing in the design, sales, installation of products such as group telephones, programmable switches, telephone exchanges, dispatch machines, dispatch systems, IPPBX, IP telephone exchanges, IAD voice gateways, call recording systems, call center systems, video conferencing systems, SDH optical transmission systems, PCM multiplexing equipment, MSAP/MSTP, etc. It provides professional services for enterprises, institutions, hotels, factories, schools, hospitals, and telecommunications operators in office communication applications and guarantees.
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