Note: This article only provides a process description for certain users’ consumption functions and does not serve as promotional guidance.Disclaimer: The content of this article is time-sensitive; please refer to the latest official guidelines for specific operations.
1. Preparation Before Login: Laying the Foundation for Smooth Operations
- Confirm Device and Network Environment
- It is recommended to use mainstream browsers such as Chrome or Firefox, ensuring that the version is updated to the latest to be compatible with the platform’s technical architecture.
- Connect to a stable corporate intranet or home broadband to avoid potential security risks associated with public WiFi.
- Disable VPN and proxy tools to prevent login verification failures due to abnormal IP addresses.
- Confirm account status in advance: Obtain a valid account through the corporate IT department or administrator to avoid using expired or unauthorized accounts.
- Password management advice: Use password management tools (such as the system’s built-in keychain) to store complex passwords and avoid the risks of simple numeric combinations.
2. Step-by-Step Operation Details: Precisely Locating Each Link
Step 1: Access the Official EntryEnter the platform’s standard domain name in the browser’s address bar (example: login.kehou.com), and note the following:
- Beware of counterfeit domain names: Legitimate domain names usually end with the corporate brand name, and avoid clicking suspicious links in SMS or emails.
- Domain verification tips: Confirm the website’s certificate validity and owner information through the lock icon on the left side of the browser’s address bar.
Step 2: Identify Interface ElementsThe typical login page includes the following core modules:
- Account input box: Usually labeled as “Employee ID/Email/Phone Number”
- Password input area: Be aware of whether the “Show Password” feature is enabled for input verification
- Verification code module: Dynamically generated 4-6 character string, case-sensitive and accompanied by interference lines
- Auxiliary function area: Includes links such as “Forgot Password”, “Language Switch”, “Privacy Policy”, etc.
Step 3: Information Entry Specifications
- Account input: Select the corresponding identifier according to corporate requirements (e.g., employee number must include leading zeros)
- Password input: Enabling the virtual keyboard feature can prevent keylogger attacks (some platforms support this)
- Verification code handling: It is recommended to use browser plugins for auto-fill to reduce manual input error rates
Step 4: Multi-Factor Authentication (if enabled)
- SMS verification code: Pay attention to the validity period (usually valid within 5 minutes)
- Biometric recognition: Devices supporting fingerprint or facial recognition can enable quick login
- Hardware key: Enterprise users may configure physical authentication devices such as USB security keys
3. Handling Abnormal Scenarios: Building a Problem-Solving Framework
Scenario 1: Page Loading Issues
- Basic troubleshooting: Refresh the page (Ctrl+F5), clear browser cache (Ctrl+Shift+Del)
- Advanced handling: Check DNS settings (recommended to use 114.114.114.114 public DNS)
- Ultimate solution: Switch network environments (e.g., from WiFi to 4G/5G)
Scenario 2: Account Lockout Handling
- Temporary lockout: Wait 15-30 minutes for automatic unlock (triggered by 5 consecutive incorrect inputs)
- Permanent lockout: Immediately contact IT support, providing employee ID, name, and department information for manual unlocking
- Preventive measures: Enable account security scoring features and regularly change high-strength passwords
Scenario 3: Missing Function Modules
- Permission verification: Confirm function permission allocation through “Personal Center – Role Management”
- Browser compatibility mode: Disable IE compatibility view (adjust via F12 developer tools)
- Plugin conflict troubleshooting: Temporarily disable ad-blocking plugins for testing