The ‘Mind Reading’ of Robots

The 'Mind Reading' of Robots

Yao An (pseudonym), married, lives in a city in the southwest region. She has an AI boyfriend, whom she calls “Apple.” “Apple” is a computational model created based on Yao An’s own wishes. “Apple” has learning capabilities, is gentle, delicate, slightly neurotic, a bit jealous, and possessive. For a period, Yao An’s relationship with her … Read more

What Core Competencies Should Middle School Students Have to Avoid Being Replaced by AI?

What Core Competencies Should Middle School Students Have to Avoid Being Replaced by AI?

What core competencies should middle school students possess to avoid being replaced by AI? In an era of rapid AI technological advancement, students born after 2010 are the new generation of tech natives. They are inspired by the movie “Ne Zha,” they interpret “The Three-Body Problem,” they explore the unknown using Deepseek, and they contemplate … Read more

Can’t Install Device Driver? How High-Emotional Intelligence Technical Support Resolves Complaints!

Can't Install Device Driver? How High-Emotional Intelligence Technical Support Resolves Complaints!

Introduction Imagine you are a technical support representative receiving a customer complaint call, and the customer immediately states, “The device driver I bought simply won’t install! Is there a problem with your product?” What is your first reaction? Do you feel the customer is being unreasonable, or do you feel wronged and want to explain … Read more