Communication Skills

Can’t Install Device Driver? How High-Emotional Intelligence Technical Support Resolves Complaints!

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Can't Install Device Driver? How High-Emotional Intelligence Technical Support Resolves Complaints!

Introduction Imagine you are a technical support representative receiving a customer complaint call, and the customer immediately states, “The device driver I bought simply won’t install! Is there a problem with your product?” What is your first reaction? Do you feel the customer is being unreasonable, or do you feel wronged and want to explain … Read more

Understanding the Usage of ‘Can’

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Understanding the Usage of 'Can'

The negative form of can: cannot/can't 1. Basic Usage 1. Indicates ability (in terms of physical and mental capacity) to do or to happen, meaning “can, able to,” etc., generally indicating present ability, for example: They could speak English at a very young age. They could speak English at a very young age. Peter can … Read more