Common Questions and Answers
-Let electricity no longer harm humanity-
Introduction
In previous comments, we collected readers’ frequently asked questions about IoT leakage protection circuit breakers. Today, we will address them to help alleviate your concerns:
01
Does the anti-electric shock function of the IoT circuit breaker require a network connection to operate? Will it fail if the network is down?
Answer: No, it will not fail! The core functions of “detection, identification, and response” for anti-electric shock are achieved through the local smart chip and actuator of the circuit breaker, without relying on the network. The network connection is used for “pushing warning information and remotely checking status”. Even if the network is down, as long as the circuit is powered, the anti-electric shock protection will work normally. For example, if the home network is down and a child accidentally touches the socket, the circuit breaker will still perform its disconnection function and emit a warning beep; however, it will not be able to push warnings through the WeChat public account, and the user will need to check the circuit breaker’s touchscreen to determine the fault.
02
After installing the IoT circuit breaker, is it still necessary to install a socket leakage protector?
Answer: No need for duplicate installation! The anti-electric shock function of the IoT circuit breaker already covers scenarios such as “line leakage, human electric shock, and poor grounding”, and its protection range is the “entire circuit” (for example, kitchen circuit, bedroom circuit), which is broader and more sensitive than a socket leakage protector (which only protects a single socket). Duplicate installation not only increases costs but may also lead to overlapping protection, increasing the risk of false tripping. For instance, if two devices in the same circuit detect leakage simultaneously, it may cause a cascading trip due to timing differences.
03
Will the anti-electric shock function frequently cause false tripping? For example, when using high-power appliances?
Answer: No! As previously mentioned, the IoT circuit breaker can accurately distinguish between “human electric shock” and “normal electricity usage”. For high-power appliances (such as electric ovens and air conditioners), although the current is high during operation, the current is a normal loop of “live wire – neutral wire” without leakage current and without “human electric shock characteristics” (the current waveform is stable and undistorted), so it will not trip. Protection will only be triggered when there is “leakage current + human electric shock characteristics” (such as distorted current waveform, asymmetric current). The false trip rate is much lower than that of traditional circuit breakers.
04
Is installation and usage complicated?
Answer: Not complicated, but installation requires a professional electrician (involving high voltage). Usage is very simple. The mobile public account interface has one-click switches, power statistics, historical records, and other functions, making it easy for the elderly to use.
05
What is the warranty policy? What is the repair process?
Answer: The product offers a one-year replacement and three years of free repair service (excluding human damage or force majeure). If repairs are needed, you can contact the professional after-sales service team through the after-sales service phone, and the after-sales customer service will send professional repair personnel for on-site repair or replacement service.
