SOC1900S
Introduction to the Telephone Recording System
Nanjing Shenou Communication Equipment Co., Ltd.
Product Overview
The SOC1900S series products are a new generation of recording systems developed by Shenou Company. The hard drive is user-replaceable and utilizes internationally leading voice compression technology, supporting WAV and MP3 file formats, with compression ratios of 2, 4, 8, and 10 times. A default 1TB hard drive can store approximately 32,000 hours of recordings, and when the storage space is full, new recordings automatically overwrite the oldest recordings. It supports call center functions, including customer data management, pop-up screens for incoming and outgoing calls, real-time web monitoring, and one-click outbound calling. It is widely used in government, corporate offices; legal and media telephone interviews, evidence recording; public security, armed police forces; finance, trade, complaint reporting, and service industries.
Background of the Solution
With the development of information technology, telephone recording systems have been widely used across various industries, including service hotline recording, complaint call recording, call center recording, dispatch call recording in various sectors, and alarm call recording. Particularly in specialized fields such as power and traffic dispatch, public security monitoring, and flood prevention alarms, there is a need for a reliable recording process for voice operations, as well as a centralized management network platform..
Networking Solution
Based on power requirements and past work experience, this solution is designed to achieve telephone recording functionality, combined with the development of IP networking as the core business, with an integrated, intelligent, and convenient management design concept. It includes multiple application modules such as centralized recording management systems to meet real-time recording, centralized management, and permission management needs.
Product Features
01
Multi-channel Recording
This recording system supports simultaneous recording of 64 channels, with a 1TB hard drive capable of storing approximately 32,000 hours of recordings;
02
Multiple Activation Methods
Features pressure control, sound control, and key control activation methods;
03
Digital Recording
Recording and playback are fully digital, providing high-fidelity sound reproduction. It uses pluggable large-capacity hard drives for storing recording files, ensuring safety and reliability, with quick and convenient access;
04
Recording Retrieval
Enables quick retrieval of complex call records. Recordings can be searched based on channel number, call date, time, and caller/called numbers;
05
Intuitive Interface
The interface displays the status of each channel and call situation with text prompts, making it intuitive and easy to learn and use;
06
Call Center
Includes call center functionality with pop-up screens for incoming calls, one-click dialing, and customer management features;
07
Scheduled Recording
Allows setting of recording periods based on actual work conditions;
08
Parallel Operation
Recording and call record retrieval can occur simultaneously;
09
Network Query
Allows querying of recording records over a local area network based on conditions;
10
Network Monitoring
Real-time monitoring of any channel’s status and calls can be done over a local area network;
11
Safe and Reliable
Features hierarchical password permission management, ensuring strong confidentiality of call records;
12
Unified Management
Developed based on the Linux system, allowing multiple devices to be stacked and managed centrally;
About Nanjing Shenou
Nanjing Shenou Communication Equipment Co., Ltd. is located in the Nanjing University Science Park Smart Park, specializing in the design, sales, and installation of products such as group telephones, programmable switches, dispatchers, explosion-proof dispatchers for mines, soft switch dispatch systems, IPPBX, IP telephone switches, IAD voice gateways, IP telephone soft switch systems, telephone recording systems, call center systems, PCM multiplexing equipment, and telephone optical terminal equipment. It provides professional services for enterprises, hotels, factories, schools, hospitals, and telecommunications operators in office communication applications and support.
END
*Disclaimer* Some of the content and images are referenced from the internet, and the copyright belongs to the original authors. If there are any copyright issues, please contact the editor immediately.
