Recently, entering the Weiyuan Public Security Service Hall, one can immediately spot this special “staff member”—the smart robot. It stands quietly in a prominent position in the hall, with a simple and elegant design that exudes a strong sense of technology. Its rounded body paired with a bright display screen makes one eager to approach and explore. Not only does it have a friendly and approachable appearance, but it also possesses powerful functions, acting like an indefatigable “all-round assistant” ready to help citizens at any time.
△The smart robot is assisting citizens with business inquiries
This smart robot is quite the “business expert”, covering numerous areas of public security services. Whether it’s household registration, entry and exit business, reissuing lost ID cards, handling traffic violations, or processing education-related matters, it can respond fluently to all common questions. Mr. Li, who came to handle his household registration transfer, stated: “I was initially worried about the complexity of the procedures and that I would be confused, but after asking the robot, all the processes were clear, and it even listed the materials I needed to prepare. It was so convenient!”
When handling business, citizens only need to engage in simple voice dialogue with the smart robot to quickly obtain the information they need. It employs advanced natural language processing technology, allowing it to accurately understand citizens’ questions and provide clear, detailed answers. The entire process is as smooth as conversing with an experienced police officer. If citizens still have questions about certain complex matters, the robot can display relevant illustrations and processing guidelines on the screen, making abstract business processes intuitive and easy to understand.
In addition to business inquiries, the smart robot can also provide thoughtful guidance services. When citizens enter the hall, it proactively greets them and asks about the type of business they wish to handle, then plans the best route based on their answers, guiding them to the appropriate window or self-service device. For those unfamiliar with the layout of the hall, this feature is undoubtedly a great convenience. With its assistance, citizens no longer need to search around the hall, saving a significant amount of time and effort.
△The ‘smart robot’ serves citizens at the Weiyuan Public Security Service Hall
The introduction of the smart robot not only brings convenience to citizens but also alleviates the workload of the staff at the public security service hall. Previously, staff members had to spend a lot of time answering repetitive questions from citizens, but now most of these tasks can be handled by the robot, allowing staff to devote more time and energy to more complex matters that require human intervention, significantly improving work efficiency. Additionally, the smart robot’s ability to operate 24/7 compensates for the limitations of human service hours, enabling citizens to access information related to public services even outside of regular working hours.
In the future, Dingxi Public Security will continue to explore more application scenarios for artificial intelligence in the field of public security services, promoting the development of public security services towards intelligence, convenience, and efficiency, allowing data to do more running while citizens do less. This will continuously enhance citizens’ satisfaction and sense of gain, contributing to the establishment of a smarter, more efficient, and citizen-friendly public security service system, ensuring that every citizen can enjoy the benefits brought by technological advancement.