IT Service Management

Lenovo’s IT Operations Transformation: Enhancing Service Quality and Ensuring Business Stability

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Lenovo's IT Operations Transformation: Enhancing Service Quality and Ensuring Business Stability

Case Background 1 Implementation Background Lenovo Group is a Fortune 500 company founded in China, with operations in 180 markets. As a leading manufacturer of smart devices, Lenovo ranks 15th on Gartner’s top global supply chain list. Every year, Lenovo provides billions of smart terminal devices to users worldwide, including computers, tablets, and smartphones. Lenovo … Read more

Transforming Passive IT Operations into Proactive Management

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Transforming Passive IT Operations into Proactive Management

With the continuous advancement of IT operations management technology, while data processing has become more convenient, another daunting problem arises: thousands of warning messages pile up, making it impossible to determine the root cause of issues. Although many products offer alarm filtering and compression, the results are often unsatisfactory. Proactive operations management is not a … Read more