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Introduction: The report indicates that GCC has transformed from a transaction efficiency center to a strategic enabler, but only 8% of GCCs have reached maturity, excelling in the three strategic levers of market advantage, innovation, and corporate efficiency. Mature GCCs stand out through embedded leadership, innovation budgets, AI integration, and robust governance. The report suggests that AI is a key differentiator for GCC maturity. Mature GCCs have deeply integrated AI into their operational models, achieving cost savings of 5% to 10%, a productivity increase of 30%, and shifting 30% to 40% of employees from repetitive tasks to high-value work. The adoption of AI is not just a choice but the foundation of GCC maturity. GCCs that delay AI adoption risk falling behind and missing opportunities for value creation. The report recommends that GCCs narrow the maturity gap by establishing a clear vision, selecting enabling capabilities, assessing maturity, and developing a roadmap. Key enabling capabilities include leadership and autonomy, employee value proposition (EVP), performance metrics, AI and technology transformation, and delivery excellence. Through these measures, GCCs can transition from operational maturity to strategic leadership, driving corporate innovation and value creation.
Source:Internet
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