Weekly Observation: Can AI and Robotics Save the Hotel Industry from Labor Shortages and Thin Profits?
Abstract The global hotel industry is exploring digitalization and intelligence along two strategic paths: first, building an “AI One-Stop Consumption Platform”, deeply exploring the consumption value of guests from booking to check-out; second, using “High-Tech to Create Unique Experiences” to provide unforgettable highlights during guests’ stays, supporting higher brand premiums. AI Empowerment: From Guest Interaction … Read more
