Smart or Foolish? Discussing AI Chatbots in Telecommunications
Case 1: AI Customer Service on WeiboI shared an article from Xinwang titled “Multiple Telecom Operators Expose Hidden Rules for Number Portability: If There Are Complaints to 12345 or the Ministry of Industry and Information Technology, Processing Will Be Delayed” on Weibo.The article states, “Several citizens in Chengdu, Sichuan, reported on social media that when … Read more