When it comes to desktop phones and landlines, many might give a “has-been” evaluation. Indeed, in today’s rapidly developing mobile communication landscape, the “presence” of desktop phones is diminishing. However, this does not mean that desktop phones will disappear. On the contrary, in business environments, as well as in sectors like healthcare, government, and hospitality, desktop phones still play an irreplaceable role and offer unparalleled advantages, becoming a high-value, customizable solution for critical and specific business communications.
In summary, for enterprises that require efficient business operations, there are three main reasons to choose desktop phones.
1
Easy to Use, Safe, and Reliable
In the healthcare industry, professional medical personnel need phone equipment that can be accessed at any time to maintain contact with patients; in external service fields, companies need switchboards to answer customer calls and manage bookings and meetings via phone; in public utilities, government agencies also rely on desktop phones for secure wired communication connections…
To this day, office phone systems are still widely regarded as easy-to-use and efficient tools that simplify communication between businesses and customers. Moreover, in scenarios where human intervention is needed to answer or operate, many enterprises still prefer desktop phones. On one hand, this is due to their always-online status and reliable connectivity and audio quality; on the other hand, desktop phones are quick to learn and operate, ensuring secure communication throughout the call.
2
Protect Existing Investments
For some emerging and developing countries, despite the mobile and digital communication era, many traditional circuit-switched devices (TDM) are still in service. With the rise of these countries’ economies, some rapidly developing unicorn companies are embracing digital offices and unified communications. In this context, hybrid access phone devices that can support both IP and TDM protocols significantly contribute to protecting existing investments without compromising customer experience during digital upgrades.
Especially in some cases, the deployment of unified communication solutions can be quite complex for users, while desktop phones can serve as a complement and enhancement to unified communications, simplifying the overall process. This is particularly important for those businesses that prefer simple tools and continue to use physical buttons and basic functions.
3
Support for Business Innovation
Looking ahead, as technology evolves, desktop phones are also keeping pace. From wireless connectivity, 3D audio, to IoT gateways in IoT environments, desktop phones are continuously enriching their usage scenarios and providing advanced operations such as assisting in operating complex tools and improving workflows.
At the same time, as a leading provider dedicated to offering customized communication, networking, and cloud solutions, Alcatel-Lucent Enterprise (ALE) is also enhancing desktop phones from the inside out, endowing them with more essence and professional capabilities, expanding their range of advantages, such as using desktop phones as personal assistants or integrating text-to-speech and artificial intelligence functionalities, or serving as access points for IoT.
“A person should be viewed differently after three days apart.” Based on the three main reasons of being easy to use, safe and reliable, protecting existing investments, and supporting business innovation, many enterprises still rely on desktop phones for operations in today’s digital world. Some companies even integrate them into their digital transformation strategies, while others choose to retain only a portion of phone terminals to ensure they can receive calls. In the current digital age, ALE still believes that all types of businesses and industries need desktop phone solutions.
Source: Alcatel-Lucent Enterprise Communication